Hi and Welcome,

It’s great that you have now taken the step to begin your journey of reflection and change. To ensure that you are happy with our service, our terms and conditions are here for your reference. 

1.     Confidentiality: All information provided to me will be kept confidential and all business ideas will not be disclosed to any third parties. 

2.     Trustworthiness: In order that you may benefit from the sessions we need to establish a comfortable degree of trust between us. You can trust me to work alongside you, to help, challenge you where necessary as well as remain compassionate and considerate. I trust that you will engage, be honest, take action, try, review and learn from the things we talk about and your actions.

3.     Honesty: You can count on me to be honest and straightforward in asking questions and making requests. It is important for us to be able to speak honestly and openly with each other, as this will enable the sessions to move more successfully towards your goals.

4.     Timeliness: Scheduled meetings and calls are booked in advance. If you cannot keep a meeting please let me know in advance and we can always reschedule. Cancelling at short notice (within 48 hours of the booked session) means I am unable to use that session for other clients so please let me know as soon as possible. I cannot issue refunds if you cancel with less than 48hrs notice.

5.     Commitment: My role as your Next Step Navigator is to listen and ask effective questions and give suggestions. It is important that we both recognise that I cannot solve your problems. The aim is for me to teach you how to work through them yourself using me for support and guidance.

6.     Sessions: This is not advice, therapy or counselling. These sessions may address specific personal, business, or general conditions in your personal or professional life. As your Next Step Navigator, I will provide suggestions and you agree to be accountable and take responsibility for the decisions and actions you take.

7.     Email Support: This is not advice, therapy or counselling. Email support answers may address specific personal, business, or general conditions in your personal or professional life. As your Next Step Navigator, I will provide suggestions and you agree to be accountable and take responsibility for the decisions and actions you take.

8.     International: Clients outside of the UK are accepted but please note that any legal dispute or/and action regarding my coaching services will need to be lodged in England.

9.     Age: You must be aged 18 years or over.

10.  Refund policy:



A. Single Session Purchases:

• Refunds for single sessions can only be requested up to 48 hours before the scheduled session time. No refunds will be issued after the session has taken place.
• If you are not satisfied with your coaching session, please contact me directly to provide feedback. I will make every effort to address your concerns and rectify any issues to ensure a positive experience.

B. Package Purchases (multiple sessions):

• If you purchase a package of multiple coaching sessions and decide to cancel after attending the first session, you can request a refund for the remaining unattended sessions.
• No refunds will be issued for any attended sessions.
• Refund requests must be made within 7 days of the first attended session.

C. Conditions for Refunds:

• Refunds will only be processed if you have attended the coaching session(s) and participated in good faith.
• No refunds will be provided for no-shows or cancellations made within 24 hours of the scheduled session.
• Refunds will be processed back to the original payment method.

D. Refund Processing Time:

• Refunds will be processed within 5-7 business days after the refund request is received and approved.

Please note that this refund policy is subject to change, and it is essential to read the most current version before purchasing any coaching services.

By purchasing coaching sessions, you agree to the terms and conditions outlined in this refund policy.

E. Digital Products: 

Please note that due to the nature of digital goods, all sales are final and non-refundable. Once the product is downloaded or accessed, no refunds will be issued.

We encourage you to reach out if you have any questions before making a purchase; email Henrietta at hettielistens@gmail.com